FAQ

1. How do we get the booth to our event?
Please fill out your event information here and if your event suits our photo booth we will deliver the photo booth to you on that day before the event starts. We have a minimum of one (max two) photo booth operator handling the photobooth throughout the event. Our operators will deliver the booth, set it up and pack it all away once your event is finished.

2. How big is the photo booth?
The photobooth measures 10 x 10 feet

3. How many people can we fit in the photo booth?
The photobooth can comfortably fit up to 5-6 people in a frame.

4. How does the booth works?
The photo booth takes a series of 1 to 3 photos (depending on the print layout) the process will be fully automated. The photos are then printed within seconds and can be collected from the booth straight away.

5. What are the things that I should be aware of in the photo booth?
The photobooth operates better in a closed room. For safety purposes, we do not encourage outdoor locations for the photobooth. In addition, the photo booth must be located near a power supply plug.

6. How long can I hire the booth?
We offer 1, 2, 3, and 4 hours of photo booth service. If you require more than 4 hours of service, just drop us an email.

7. What type of pictures does the photobooth print? Any color options?
During your booking for our photo booth, you mainly have 2 choices of frames you can choose from (4R or 2R strip). But we open to custom frame design based on your requirement.

8. Do you provide props along with the photo booth? Do we need to pay extra?
Yes, we provide props with the photo booth and do not have to pay for it.

9. When do we get the photos?
The photo booth prints the photo immediately. The photo memory from the photo booth will be given to the customer within 3 days from the event in the form of digital*. Your guests will also get to view their pictures in the gallery by logging in with a username and password provided to the person who rents the photobooth. With permission from the host, your pictures are also to be displayed on our Photobooth Events Facebook page.

*Digital and sharing from our dedicated online gallery system.

10. Can we print the same photo more than once?
Yes, you can, the Photo Booth allows you to re-print the same picture again. But it depends on the crowd. We want to make sure everyone will get one print without jamming up the queue for other guests.

11. Do guests need to pay to use the photo booth? Are the photos free of charge?
If you take up our package, upon rental of the photo booth, your guests do not need to pay for their photo. You can take as many pictures as you wish during that rental period.

12. Do we need to pay extra if the printing paper finishes?
No, you do not have to pay for an extra roll in order to take more pictures. Once your printing paper is finished, our operators will change another roll for you.

13. Does the photo booth have any memory data as we wish to keep soft copies of our pictures?
Yes, it does! The photo booth is able to store all its pictures. We will upload these pictures to our dedicated online gallery system for you to share and download.

14. How do I gain access to the online gallery?
After the event, we will email you the link to your photo gallery from the event.

15. Can you ship the photo booth for an event outside Penang?
At the moment we would only rent to events in Penang, Kedah, Ipoh, and KL. We have the right to turn down an event if the location is not suitable for the booth. We will look into renting our photo booth to events in the remaining states in the near future.

16. What happens if the photo booth breaks down in the middle of the event?
Not to worry as our operators will be there to assist you. We will run the photobooth an extra few minutes depending on how long it has been down. In the event the photobooth problem could not be solved, the management will decide if there is an error in the systems while in rental and will credit you back the hours. In the event that you were responsible for defecting the machine, you have to pay for the repair cost.

17. How far in advance we should book?
To secure the booking, please book our photo booth at least 4 weeks in advance before the event. If there happens to be another event on the same day, we will reserve the photo booth for the person who makes full payment first for the photo booth.

18. After I submit my details, how about the payment?
We will email you an official quotation/invoice together with the payment details once we receive your booking. However, we will not guarantee you the photo booth availability unless a deposit of 50% payment has been made. We accept cheques or online bank-in.

 19. How to contact us?
Please fill out the inquiry form here and we will email you back within 48 hours (working hours).